Please Note: Due To The Covid-19 Outbreak, Our FREE Shipping May Have Some Delays.

Payment & Shipping Policy


Payment Types

URBAN ESTEEM accepts the following payments:

Paypal
Stripe
More payment methods to be added in the future

 

Items Charged To Your Credit Cards

If, after 48 hours, we did not receive any changes to your shipping address, we will charge the item to your credit card and begin the manufacturing, packaging and shipping process. Once the item(s) is/are ready to be shipped, you will be given a tracking number. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors in your shipping address. Applicable sales tax will be charged on total merchandise, including shipping & handling fees, where applicable.

 

Multiple Shipments

Please take note that we have manufacturers from multiple countries. Your package may arrive at different times and from different countries if the items you bought are from different manufacturers that are listed on our product pages. We have factories from all over the world.

 

Domestic Shipments

Orders are processed after 48 hours to give you some leeway if you want to change your shipping address. Changes of shipping address have to be changed within 48 hours.
After which, all items are processed and 
shipped within 2 to 4 business days. Please allow 10 to 25 days (for USA) and 10 to 25 days (for International) of delivery for your items. This delay in shipping is to due to the current COVID-19 outbreak.

All Ground packages are shipped via USPS. USPS does not ship to PO Boxes or APO addresses and does not deliver on Saturdays or Sundays.

Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information. Transit time may be extended due to incomplete shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages.

UrbanEsteem is not responsible for lost or stolen packages. Customers should file with USPS.

Shipping rates will be based on the amount of items spent. It ranges from FREE to $19.95


International Orders

According to our 3rd party logistics support, we only ship to these countries:

Ukraine, Russia, New Zealand, Japan, Canada, Israel, United Kingdom, Germany, Norway, Australia, Saudi Arabia, Hong Kong, South Korea, Malaysia, Singapore, Austria, Belgium, Switzerland, Denmark, Hungary, Italy, Luxembourg, Poland, Sweden, Turkey, Finland, Ireland and Portugal




NOTE: SHIPPING INFORMATION CANNOT BE UPDATED OR CHANGED ONCE THE ORDER HAS BEEN COMPLETED, MADE AND READY TO BE SHIPPED FROM OUR FACILITY AFTER 48 HOURS. PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.